Effective Date: 23/09/2025
Last Updated:  23/09/2025

Welcome to Prime Mart. By accessing or using our website lavenderblush-finch-603176.hostingersite.com, WhatsApp Business account, or purchasing products from us, you agree to the following Terms and Conditions (“Terms”). Please read them carefully.

1. General

• These Terms govern the use of our website, WhatsApp communications, and purchase of products.
  
  

• By using our services, you agree to comply with UAE laws and these Terms.
  
  

• We may update these Terms at any time. Changes will be posted on our website.
  
  

2. Eligibility

• Our services are available only to individuals aged 18 years and older.
  
  

• By placing an order, you confirm that you are legally capable of entering into a contract.
  
  

3. Orders

• Orders can be placed via our website or WhatsApp Business account.
  
  

• All orders are subject to availability and acceptance by Prime Mart.
  
  

• We reserve the right to refuse or cancel an order for any reason, including incorrect pricing or stock unavailability.
  
  

4. Prices & Payment

• All prices are listed in AED and include applicable VAT (if any).
  
  

• Payments are processed securely through approved third-party payment gateways.
  
  

• We do not store your credit/debit card details.
  
  

5. Delivery

• We deliver within the United Arab Emirates through trusted courier partners.
  
  

• Delivery times are estimates and may vary based on location and availability.
  
  

• Customers are responsible for providing accurate delivery information.
  
  

6. Refunds & Returns

• Products may be returned or exchanged in accordance with our Return & Refund Policy [Insert link].
  
  

• Refunds are processed through the original payment method within 2 days of approval.
  
  

• Certain items (perishable, personal care, etc.) may not be eligible for return.
  
  

7. WhatsApp Business Communications

• By opting in, you agree to receive WhatsApp messages from Prime Mart.
  
  

• Types of messages:
  
  

  • Transactional: order confirmations, delivery updates, support.
    
    

  • Promotional: offers, discounts, and product updates (only if you provide separate opt-in).
    
    

• You can opt-out anytime by replying  STOP on WhatsApp.
  
  

• We comply with WhatsApp’s 24-hour rule and message template requirements.
  
  

• Your WhatsApp chat will never be shared with other customers.
  
  

8. Prohibited Use

You agree not to use our website or WhatsApp channel to:

• Send false, fraudulent, or misleading information.
  
  

• Share unlawful, offensive, or prohibited content.
  
  

• Attempt to hack, disrupt, or misuse our services.
  
  

9. Limitation of Liability

• Prime Mart is not responsible for indirect, incidental, or consequential damages arising from use of our website or WhatsApp services.
  
  

• Our liability for any claim related to your order is limited to the total purchase price paid.
  
  

10. Intellectual Property

• All content on lavenderblush-finch-603176.hostingersite.com (text, images, logos, product descriptions) is the property of Prime Mart.
  
  

• You may not copy, reproduce, or use our content without written permission.
  
  

11. Governing Law

• These Terms are governed by the laws of the United Arab Emirates.
  
  

• Any disputes will be subject to the exclusive jurisdiction of the courts in the UAE.
  
  

12. Contact Us

For questions regarding these Terms, please contact us:

📍 Address: Al Raha & Reem Island, Abu Dhabi

📧 Email: ‪primemartuae@gmail.com

📞 Phone: +971 50 515 8916  +971 ‬50 581 5916

      www.lavenderblush-finch-603176.hostingersite.com